Products
Contact for help
Please note that this part of the website is not managed by the reception team of Diane Lee & Associates. For any help regarding your purchase please contact Carol Ingle by: Email: Telephone: 613 422 5189 between 7:30am - 4:30pm (Eastern Standard Time)
Payment methods
We accept VISA and Mastercard for all online orders. Follow the instructions once you proceed to checkout. We do not accept COD deliveries or take purchase orders.
Where we ship
We are able to ship world-wide and the shipping times and prices vary according to the type of shipping you choose. Note that surface mail is really, really slow - sometimes it takes months to get to Australia!
Returns
We can only accept unopened returned books (PG4 must be returned with the cellophane intact and the Thorax CD-ROM case must not be opened), DVDs and CDROMS. The Com-Pressor SI belt is a personal product and is not returnable, so be sure to order your correct size. Please note that the Com-Pressor contains Latex. When returning a product, the original shipping fees are not refundable.
U.S. Returns Instructions: Ship all returns prepaid, by insured Surface Mail (United States Postal Service). We will not accept returns from the United States that are sent via courier. Why? Because Customs would impose brokerage / duty fees on us as though we were accepting goods from a U.S. supplier.
Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment. To avoid unnecessary delays, please write "Canadian Goods Returning" on the outside of the package.
If your order arrived damaged, please contact us and return it immediately. If the error is ours, you will not be charged for additional shipping costs. We will then re-send your new order at no cost to you.
Offline orders
If you are uncomfortable ordering products through the Internet, feel free to email us at and we will phone you to arrange your order. Please advise us of good times to contact you. You may also call Carol at 613 422 5189 between 7:30am - 4:30pm (Eastern Standard Time).
Delivery times & shipping details
Your order will be processed within 2-4 business days after receipt. There are some options for delivery and are limited to what Canada Post provides, please select carefully. US Expedited - please note that this does not mean "Fast" shipping, it means "Tracked and Insured" shipping. It takes the same amount of time to get to you as Small Packet Air. You are paying for the tracking and insurance when you choose US Expedited.
Taxes
Taxes are calculated based on where products are shipped to, in addition to where they are ordered from. Orders shipped to Canadian addresses are charged 12% HST since Diane G. Lee Physiotherapist Corporation is registered in the Province of British Columbia and subjected to this tax. For international orders - we ship your product from Canada exempt from the Harmonized Sales Tax (HST - Canadian Tax). However, we cannot control nor influence your country's tax system and you may be charged additional fees upon delivery/receipt of your product according to your country's import duty taxes.